Refund policy
Before placing an order through our store, we recommend that you carefully research the product you intend to purchase. If you would like any additional information about a product before making a purchase, please don't hesitate to contact us. We have a team of friendly, experienced, and very knowledgeable Service Representatives standing by who are happy to help you find the perfect product.
New or Used Products
All new or used products must meet the following conditions to be eligible for a refund or exchange:
All Product(s) must be shipped back within 30 days of the original delivery date.
New product(s) must be in original, unused, and brand-new condition to receive a full refund.
Used products that have been opened or have broken seals must be in the same condition as when they were received and may be subject to restocking fees of up to 40%. Additional costs of 10% may be imposed if accessories, parts, or other items are missing from the original packaging.
Defective Products
Customers are entitled to a replacement for defective products only during the manufacturer's warranty period, subject to the manufacturer's warranty return policy.
Note: Certain manufacturers require that customers process warranty claims directly with them.
Customers are required to pay all shipping costs associated with a defective product return, unless the product was received not functioning at the time the customer received it. Otherwise, the return shipping costs are the customer's responsibility.
Missing / Damaged Items
Any purchases containing damaged items or missing items must be reported within 72 hours of delivery. All glass products, components, and accessories are not covered under warranty unless they arrive damaged or defective. Please contact us, and we'll address the issue promptly.
Return Instructions
All return packages must be processed by contacting Customer Support. This will ensure that your return is processed correctly. We are not responsible for items sent to us without notification. We reserve the right to refuse or deny any return and may request additional information as a condition of the return.
All accessories and parts of the product must be returned with the unit. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back to the customer at their expense. Returns will not be processed if the conditions of our Return Policy are not fully met.
Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase. We strongly recommend you insure your package as we are not liable for any product(s) lost or damaged in transit. Please allow 2 weeks for processing your return once it arrives at our facility.
Order Cancellations
If you need to cancel your order for any reason, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped. If the order has already been shipped, you must follow the standard return procedure described above.
Subscriptions Cancellation Policy
Subscriptions require a minimum commitment of two (2) consecutive billing cycles.
- Membership may be canceled at any time after the second billing cycle.
- Cancellations made before the second billing cycle will forfeit all promotional bonuses.
- Bonus items will not ship unless the minimum commitment is fulfilled.
Notice
We reserve the right to amend this Return Policy at any time by posting the amended terms on this page.